Privacy Policy

Last updated: April 3, 2026

This Privacy Policy describes how Introspection AI, Inc. ("Introspection," "we," "us," or "our") collects, uses, and shares personal information when you use our website, platform, and related services (collectively, the "Services").

Information We Collect

Information You Provide

  • Account information: name, email address, and organization details when you create an account.
  • Payment information: billing details processed through our payment provider (Stripe). We do not store full payment card numbers on our servers.
  • Communications: information you provide when you contact us for support or other inquiries.
  • Customer Data: telemetry data, traces, logs, and other content you send to the Services through our APIs and integrations.

Information Collected Automatically

  • Usage data: anonymized, aggregated information about how you interact with the Services, including feature usage and session duration.
  • Device information: browser type, operating system, and IP address.
  • Cookies: we use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services.
  • Process transactions and send related information.
  • Respond to your requests, comments, and questions.
  • Monitor and analyze usage patterns to improve reliability and performance.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations.

How We Do Not Use Your Information

We do not use your Customer Data to train AI or machine learning models. Your traces, logs, agent interactions, and other Customer Data are used solely to provide and operate the Services on your behalf.

We do not sell or share your personal information with third parties for advertising purposes, nor have we done so in the past 12 months.

Data Sharing

We may share personal information in the following circumstances:

  • Service providers: with vendors who help us operate the Services (e.g., cloud infrastructure, payment processing, authentication), under contracts that require them to protect your information.
  • Legal requirements: when required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the successor entity.
  • With your consent: when you direct us to share information with third-party integrations (e.g., Slack, GitHub, Linear).

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Services. Customer Data retention is governed by your subscription plan and configuration. You may request deletion of your account and associated personal data at any time.

Data Security

We implement commercially reasonable technical, administrative, and organizational measures to protect your information. These include encryption in transit (TLS) and at rest, private networking for all databases and caches, role-based access controls, and regular security reviews. Enterprise customers may use customer-managed encryption keys (CMEK) for additional control.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Request portability of your data.

To exercise any of these rights, contact us at support@introspection.dev. We will respond within 30 days.

International Transfers

Our Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. Enterprise customers with data residency requirements can deploy the data plane in their preferred region.

Children

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@introspection.dev.